Terms & Conditions

Traveloset (www.traveloset.com) is a network that promotes the ideas of hospitality and cultural exchange. It is a project of the non-profit association Traveloset and run exclusively by volunteers.


This document constitutes the Traveloset Terms of Use (ToU) which govern the relationship between Traveloset (the provider of the service “Traveloset”) and you, as a user of the Traveloset service. In any disputes, Canada law is applicable.


By creating an account and a profile on Traveloset, you consent to Traveloset and other Traveloset members using the personal data that you provide for the purposes of hospitality and cultural exchange. Traveloset supports exchanges in many countries, so some of this data may be used outside of the EU.


  1. Membership

By registering an account on the Traveloset website, you become a member of the Traveloset community. This allows you to fully participate in the network and to use all member services that the website offers.


Membership is open to physical persons only (i.e. membership is not open to organisations). You are only allowed to have one account (profile) on Traveloset. Any additional accounts you create will be removed along with all their content.


To become a member of Traveloset, you must have a minimum age of 18.


Membership is indefinite which means that it is valid until cancelled (see section 6: Cancellation of membership).


If you wish to suspend hospitality activities for a time, but wish to retain your account on Traveloset, you can use the “set inactive” button in your profile settings. While your account is set to inactive, your profile and personal data will continue to be stored but will not be displayed and will only be available to advanced member searches. Your account can only be set to inactive for a maximum of 2 years. After that, your account may be deleted without further notice.


During the suspension period, you can re-activate your account at any time by using the profile settings.


In order to keep your account, you are required to log in to Traveloset from time to time. If you do not log in for a continuous period of 2 years, your account may be cancelled and any profile data deleted, without further notice.


  1. Registration

At registration, you will be required to provide certain data in order to activate a Traveloset account. (This is detailed in the Privacy Policy.) Any other profile information you provide is completely optional. However, your profile is made available to other Traveloset users, for the purposes of hospitality and cultural exchange, and providing more information about yourself in the profile makes hosting and being hosted more likely.


It is your responsibility to ensure that any information you provide is accurate and up to date. This is especially important with respect to your e-mail address, since this is the primary way in which we communicate with you about your account. Providing false or misleading information can lead to your account being cancelled (see section 6 below).


As part of the registration process you will be asked to set a password that has to comply with our password security requirements. It is your responsibility to keep this password confidential.


  1. Privacy

By setting up a profile on Traveloset, you consent to the use of any data you provide, including personal data, for the purposes of hospitality and cultural exchange. You have the right to edit the data in your profile and you may withdraw consent at any time by cancelling your membership of Traveloset. In the event of cancellation, we will delete your profile and any data it contains, except for as specified in section 6.


The Traveloset Privacy Policy describes which data Traveloset collects and how your content and data is used. We encourage you to read the Privacy Policy and use it to make informed decisions regarding the privacy options we offer. Traveloset is not a platform for data storage. Traveloset takes no responsibility for any data (e.g. photos) placed on the site.


  1. Conduct

You agree to use Traveloset for its designated purposes – hospitality and cultural exchange – and to contribute to furthering these purposes in a strictly non-commercial way, free of charge. Failure to comply with this can result in your membership of Traveloset being cancelled without further notice.


The following are some examples of what you agree NOT to do on Traveloset:


use Traveloset for any illegal or disruptive activities;

provide any information that is false or misleading;

violate the rights of any third party;

attack, defame or make discriminatory statements about any other people or groups of people;

molest, mob, stalk, harass, threaten, or intimidate any other user of our services, including volunteers and volunteer teams;

post content that is threatening, contains graphic violence, or incites or glorifies violence or harm against self or others;

collect or store any information you obtain through our services for any unauthorized purpose;

use our services for any commercial purpose, especially for the distribution of commercial messages or advertisements;

use our services for the purpose of finding sexual partners. In particular this means that personal space must be respected and that hosts must never impose a shared sleeping surface. Hosts must allow their guests to sleep on a separate sleeping surface, which may simply be space on the floor if this is clearly agreed at the time the hosting is agreed;

post pornographic or sexually explicit content or images showing genitalia;

post or publish any personal data about other users, including photos, without their permission;

use our services for unsolicited messages with no connection to the purpose of Traveloset or for unsolicited invitations;

use our services to collect donations for any other entity than Traveloset; or

assist any third party in doing any of the foregoing.

Traveloset reserves the right to block you from participating in selected areas of the website or to cancel your membership/delete your account in cases of violations of these regulations (see section 6. “Cancellation of membership” for further details).


  1. Content

Content that you own remains in your ownership when you post it on Traveloset.


You are responsible for all the content you upload, copy, distribute and display using our services.


For content that is protected by copyright you must be the copyright owner or have the consent of the copyright owner to use it that way.


When posting pictures, you are responsible for obtaining the authorization to post from all private people portrayed in them.


For the limited purpose of providing the service, you give Traveloset a license to use, host, store, copy, distribute and display the content you upload to the Traveloset website, subject to your privacy settings. Traveloset cannot use your content for any other purposes – such as promotional material or newspaper articles – unless you explicitly give your consent to that use, and if such a possibility arises, we will ask you. Traveloset cannot and will not use your content for any commercial purposes.


When you post content on Traveloset, you participate in a community. If you choose to delete your profile, some of your content will remain in the system – including but not limited to, private messages you have sent to other people, group and forum posts, wiki contributions, profile comments, activities, and suggestions.


Other content, including your profile and photos, we will delete upon cancellation of membership. We will make every reasonable effort to delete this content in a timely manner. The license granted above expires upon deletion.


  1. Cancellation of Membership

Traveloset reserves the right to refuse or cancel your membership for the following reasons:


Requirements for membership are not fulfilled (physical person, at least 18);

The data in your account is false;

Your email address is not confirmed;

You engage in any behaviour which is not in line with section 4 of these terms or which endangers or harms other Traveloset members;

You have not logged in to Traveloset for over 2 years; or

Any other violation of the Terms of Use.

Traveloset also reserves the right to cancel a membership for other reasons upon the recommendation of the Safety Team.


In all cases where the membership was cancelled by Traveloset, the former member can appeal to the Board of Directors of Traveloset.


You may cancel your membership yourself at any time.


When your membership is cancelled, your profile, gallery and trips will be deleted. Your community contributions – that is, content that you shared with others during your membership – will remain visible. This includes, but is not limited to, posts in the Traveloset forum and groups, comments left on the profiles of other members, and activities you created.


In certain circumstances (detailed in the Traveloset Privacy Policy link) some data from cancelled accounts may be stored for longer periods, but it will no longer be visible. For example, in the case of a cancellation as a result of serious abuse, Traveloset reserves the right to store information for an indefinite time to prevent the abuser from creating a new account.


If the account was cancelled as a result of serious abuse, Traveloset reserves the right to ban the user permanently from setting up another account.


  1. Liability

Traveloset provides a platform for registered members to offer and find private hospitality, to arrange cultural exchange and to plan their travels.


Unfortunately, we cannot guarantee that our services will always meet your expectations and that they are 100% accurate, reliable at all times, error-free, uninterrupted, and fast. All services are provided on an “as is” and “as available” basis. Herewith you waive the right to form any claims or engage our liabilities whatsoever arising from or in connection with our services. Traveloset reserves the right to modify, suspend or discontinue the services at its sole discretion at any time and without prior notice. You agree that Traveloset is not and will not be held liable for any modification, suspension, or discontinuance of its services.


Traveloset and Traveloset cannot be held liable for any activities created by members of our service.


In case of a dispute between members, we shall not be liable nor held responsible. If you interact with someone through our services who you feel is acting or has acted inappropriately, please immediately report such person to the appropriate authorities and to us by contacting us through the contact form.


Please note that, although we encourage you to report misconduct, we are not responsible or liable for our members’ actions and we are not obligated to take any action.


You agree to defend, indemnify, and hold harmless Traveloset and Traveloset, its directors and volunteers, from and against any claims, liabilities, damages, losses, and expenses, including, but not limited to, reasonable legal and expert fees, arising out of or in any way connected with your access to or use of the services, or your violation of these terms.


  1. Litigation

These Terms of Use are subject to Canada law and shall be subject to territorially competent jurisdiction.


These terms constitute the entire agreement between Traveloset and the legal organization behind it, Traveloset, and you, with respect to your use of our services. In all legal matters, the authoritative version of these terms will be the Canada version.


Failure of Traveloset or Traveloset to enforce any right or provision in these terms shall not constitute a waiver of such right or provision.


If a court should find that one or more provisions contained in these terms are invalid, the remainder of the terms remains enforceable.


Traveloset reserves the right to amend these terms and will notify members of the changes at least 30 days before they take effect.